Shares of DraftKings (NASDAQ: DKNG) plunged early Monday after reports that some customer accounts were hacked and funds were depleted by cybercriminals.
DraftKings' customer service Twitter account acknowledged "reports of customers having issues with their account," and noted that affected customers can directly contact customer service staff ([email protected]) was asked to contact.
The gaming company has not publicly stated that bettor accounts have been compromised by cyber thieves, nor has it disclosed how many accounts have been affected. There is speculation on Twitter that more than 100K DraftKings accounts have been affected.
The DraftKings hack expands on a long history of cybersecurity breaches involving the gaming industry. Sports betting sites like DraftKings typically invest in cybersecurity, but because they are a treasure trove of customer data such as addresses, bank records and credit card numbers, they can be easy targets for cybercriminals. .
DraftKings customer upset
Naturally, some of the affected DraftKings customers are outraged by this security breach.In some cases, bad actors used customers' credit card information stored on the site to fund game accounts and then exfiltrate the accounts.
Some customers claim to have noticed problems with their DraftKings accounts after receiving warnings from their banks about malicious activity on their personal accounts.Others argue that DraftKings could have turned the situation around if the game company had taken immediate action.
私のお金が盗まれている間、『24/7』サポートチームに何度もメッセージを送った」と、あるTwitterユーザーは意見した。「私はすぐに詐欺を認識したので、リアルタイムで簡単に停止することができたが、2週間のうち最も忙しいスポーツベッティングの日に誰もそこにいなかった"。Others noted that it was disappointing that DraftKings didn't have a customer service phone number, especially for cases like cybercrime.Speaking of phone numbers, multiple messages on Twitter indicated that hackers could change the phone number associated with a customer's account, making it difficult for account owners to change their passwords or temporarily lock their accounts. It shows that there is
Bad timing for DraftKings
Regardless of the industry, there is never a better time for a company to go public with its cybersecurity blunders. For DraftKings, the timing is particularly bad. DraftKings' stock has been sluggish all this year, but has recently calmed down somewhat, rising 1% over the past month.
As for the price drop, DraftKings may not be out of the woods because the extent of the hack is unknown.If the number of customer accounts affected and the amount of cash lost is greater than feared, the already volatile DraftKings stock could face further liquidation.
Casinos, both land-based and online, are easy targets for cybercriminals. In 2015, the U.S. government announced that Iran would hack Las Vegas Sands (LVS) after Israeli ardent Chairman and CEO Sheldon Adelson made harsh comments about the Islamic Republic's nuclear ambitions. accused of allowing.
MGM Resorts International was hacked in 2019 when attackers stole customers' full names, home addresses, phone numbers, emails and dates of birth.
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