MGM Resorts International has been named a defendant in a lawsuit filed in federal court for the Southern District of Mississippi.The plaintiffs are gamblers who allege that MGM steals millions of dollars each year from unsuspecting customers through voucher redemption kiosks.
To reduce high-touch transactions during the pandemic, MGM and many other prominent casino operators have eliminated payouts at self-service cashier kiosks.
When you redeem a voucher (say, $14.34) at an MGM kiosk, the machine dispenses only $14 bills.The kiosk then issues a 34-cent voucher that can only be redeemed by the person who actually gives the change inside the casino cage.
The change, according to the lawsuit, is largely unclaimed and quickly piles up in favor of MGM and other casinos, plaintiff Leane Scherer claims.
カジノ経営者は、一日に何十万もの取引を行う。カジノが釣り銭の払い戻しを拒否してプレーヤーに課税し始めると、数百万ドルの利益が積み上がる」と、シェーラーの代理人弁護士は訴えに書いている。Scherer is seeking damages, class action resolution, attorneys' fees and litigation costs. MGM Resorts has not made an official comment on the lawsuit.
Customers who don't realize they're eating a bargain
Gamblers at MGM Resorts casinos have no other way to fully redeem their vouchers than to visit the casino cages and deal directly with the cashier if the voucher contains an amount of less than $1. According to Scherer, many gamblers are unaware of this condition because the ticket does not state that change is not available at the self-service kiosks.
The lawsuit alleges that casinos, like many others, have made efforts to combat coin shortages and curb high-touch transactions during the pandemic.Many casinos have decided to store all their change in physical cages instead of distributing coins across many kiosks, the lawsuit continues.
Since mid-2020, Wynn Las Vegas kiosks have had stickers that read, "Machine only dispenses cash, tickets are printed for change."Please hand your ticket to the cashier for redemption.” However, Scherer claims MGM was less proactive.
"Over the past few years, defendants have effectively robbed customers of hundreds of thousands of game vouchers, cents at a time, in millions of transactions," the lawsuit alleges. is doing.
Beau Rivege at the crime scene
Scherer's lawsuit was filed in Mississippi.This alleged she suffered an unjustified loss at MGM's Beau Rivage Resort & Casino in Biloxi.
Scherer claims to have checked into this casino on June 2022, 6.After she put $14 into the slot machine and lost more than half, she chose to cash out and her terminal issued a voucher for $40.
After redeeming the voucher at the kiosk, she was only given a "TRU ticket" for $18 and 19 cents. Scherer claims she didn't know what to do with the "TRU" receipt and she left the casino.
Scherer claims that during his travels he visited other Biloxi casinos not operated by MGM, gambled there, and received accurate change at those kiosks.
Comment